Terms of UseTerms of Use

General

The domain name www.hotelsimply.com (hereinafter referred to as “Website”) is owned by Bitla Software (P) Ltd, under the Companies Act of 1956 (Hereinafter referred to as “Company” which has its registered place of business at MP Krishna Mansion, 2nd & 3rd Floor, No. 18, Opp. Krishna Temple, 5th Block Koramangala, Bangalore – 560 095, INDIA (hereinafter referred to as www.hotelsimply.com)

Terms and Conditions – HotelSimply.com

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online accommodations reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by HotelSimply and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

SCOPE OF OUR SERVICE

Through the website, we (www.hotelsimply.com and its affiliate (distribution) partners) provide an online platform through which all types of temporary accommodations (for example hotels, motels, hostels and bed & breakfasts, collectively the “accommodation(s)”), can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through www.hotelsimply.com, you enter into a direct (legally binding) contractual relationship with the accommodation provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the provider, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.

When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers. As such, the accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

MEMBERSHIP

The membership of this website is available only to those above the age of 18 barring those ‘Incompetent to Contract’ which include insolvents and the same is not allowed to minors as described by the Indian Contract Act, 1872. If you are a minor and wish to use the website, you may do so through your legal guardian and the Website the right to terminate your account on knowledge of you being a minor and using the membership of the site.
The use of this website is not limited to those above the age of 18 only and are applicable to all barring those ‘Incompetent to Contract’ which include insolvents under the Indian Contract Act, 1872.
Further, you are solely responsible for protecting the confidentiality of your username and password and any activity under the account will be deemed to have been done by you. In the case that you provide us with false and inaccurate details or the Company has reasonable reasons to believe you have done so, we hold the rights to permanently suspend your account.

COMMUNICATIONS

By using this website, it is deemed that you have consented to receiving calls, autodialed and/ or prerecorded message calls, from us at any time with the use of the telephone number that has been provided by you for the use of this website which are subject to the Privacy Policy. This includes contacting you through information received through other parties. The use of this website is also your consent to receive SMS’s from us at any time we deem fit. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls. In case you wish to stop contact from us for the same, you may send us a mail to the effect.
You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this documents and all other policies followed by us. Such contact will be made only in pursuance of such objectives, and no other calls will be made.
The sharing of the information provided by you will governed by the` Privacy Policy and We will not give out such contact information of yours to third parties not connected with the Website.

CHARGES

The use of this website is free of cost and this includes the browsing of the site. However, we reserve the right to amend this no-fee policy and charge for the services rendered. In a case that such happens, Users will be intimated of the same, and it will be up to you to decide whether or not you will continue with services offered by us. Such changes are effective as soon as they are posted on the Site.

CREDIT CARD

If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.

For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.

CANCELLATION

By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.

If you wish to review, adjust or cancel your reservation, please revert to the support email ID mentioned in the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

MODIFICATIONS & REFUNDS

HotelSimply doesn’t support changes and modifications to online bookings once they’re made.
Don’t call the hotel directly for reservation changes or cancellations. The hotel’s agents can’t make changes to or process refunds for these specially-negotiated rates.
We take at least 7 to 10 working days to process refunds for bookings cancelled online.
Your bank may debit its own separate charges from refunds made to your credit card or bank account.
HotelSimply owns all right, title and interest in and to the Proprietary Content it provides on Service and any trademark, trade name, service mark, patent or copyright on the Proprietary Content will be and remain vested with HotelSimply. Any unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations. Unless explicitly stated herein, nothing in these Site Terms may be construed as conferring any license to intellectual property rights.

INTELLECTUAL PROPERTY RIGHTS

Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by HotelSimply its suppliers or providers.

MISCELLANEOUS

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Indian law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Bangalore, India.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

The primary guest must be at least 18 years old to be able to check into the hotel.
Check-in time and Check-out time can change from hotel to hotel and most cases the check-in time is 12 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subjected to change as per hotel policy.

Your stay does not include additional personal expenses like telephone charges, meals that aren’t part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you’re checking out.

It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Driver’s License, Voters Card,Aadhar Card and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card. Read the hotel terms and conditions to have more clarity and it would be the binding document for the respective accommodation.
The hotel reserves the right of admission. Accommodation may be denied to guests posing as a “couple” if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year’s Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.

Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year’s Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.

Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
Hotelsimply.com offers FREE CANCELLATION to all its hotel booking users. This means HotelSimply does not levy any cancellation fee of its own.

DISCLAIMER OF WARRANTIES AND LIABILITIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The Website, Services and others materials are provided by this website is on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchant-ability or fitness for a particular purpose. Without limiting the foregoing, hotelsimply.com makes no warranty that
Your Requirements will be met or that services provided will be uninterrupted, timely, secure or error-free;
Materials, Information obtained and results will be effective, accurate or reliable;
Any errors or defects in the website, services or other materials will be corrected.
To the Maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. HotelSimply also disclaims all liability with respect to the misuse, loss, modification or availability of any user content.
The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. We are not responsible for any typographical error leading to any invalid coupon. HotelSimply accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties
WE SHALL NOT BE LIABLE FOR ANY THIRD PARTY PRODUCT OR SERVICES. THE ADVERTISEMENT AVAILABLE ON E-MAIL OR WEBSITE WITH RESPECT TO THE THIRD PARTY WEBSITE OR THE PRODUCTS AND SERVICES ARE FOR INFORMATION PURPOSE ONLY.

INDEMNIFICATION AND LIMITATION OF LIABILITY

You agree to indemnify, defend and hold harmless this website including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these terms of use. Further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the website, any claim that your material caused damage to a third party, your violation of the terms of use, or your violation of any rights of another, including any intellectual property rights.

THIRD PARTY INFORMATION

The website hosts information provided by third party(ies). We are in no way responsible to you for the accuracy, legitimacy and trueness of the information so hosted. We take reasonable care to ensure such accuracy but, you agree to not to hold us liable for the falsification of any such provided information.

DISPUTES AND JURISDICTION

All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two step Alternate Dispute Resolution mechanism.
Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in the case both parties accept the proposed name, the said person shall be appointed sole mediator. In the case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties however; the parties in good faith will attempt to bind by the decision.
Stage 2: Arbitration. In the case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board is to comprise three members. One is to be appointed by each party and the third member is to be nominated by the two appointed members by mutual consent between them. The award as the outcome of the arbitration is final and binding on both parties and there shall be no further remedy available to both parties. The arbitration proceedings will take place in the English Language and the location of Arbitration will be Bangalore, India. The mode of appointment of the arbitrators is as provided above.

Refund PolicyRefund Policy

No refund – it will be charged till End Of Month

Customers can cancel anytime they want with 30 days notice period